Shipping & Shop Policies
CUSTOMER SERVICE
Dear Retail Partners and Customers
Welcome to Blinded By Color project. Happy Caftan life!
Please let us know if there is anything we can help you with.
PAYMENT POLICY
We accept Visa, Master Card, American Express, Discover, and Google Pay.
For your convenience, we also accept all major credit card payments through PayPal (you do not need to have a PayPal account to use this feature).
and Shop Pay, giving you the option to pay now or with an installment payment
SHIPPING for Retail Customers & Domestic Orders:
FREE GROUND SHIPPING on all orders to any destination within the contiguous USA.
For orders going to Hawaii and Alaska:
Standard Shipping - $30.00
Please note, UPS Ground can take anywhere from 1-5 business days, depending on your location. For guaranteed date delivery, please choose 2nd Day or Next Day service.
For Next Business Day delivery, please ensure you place your order before 2pm EST Monday to Friday for delivery on the next business day.
International shipping:
For orders to Canada and Mexico:
UPS Standard ® (Canada) - $30
For orders to other continents:
UPS Standard ® (Intl) - $85
Restrictions:
BLINDED BY COLOR PROJECT ships to all 50 states and all countries that are serviced by UPS. Please note: We do not offer Saturday delivery. We do not provide delivery to freight forwarding companies without proof of identification. Unfortunately, our carriers are unable to deliver to APO/FPO addresses or P.O. boxes at this time.
Taxes and Duties:
Prices displayed on the BLINDED BY COLOR PROJECT website do not include taxes. All items shipped within New York State are subject to sales tax.
For items shipped outside of the United States, please note that your order may be subject to import duties and taxes, which are levied once a shipment reaches your country, and you will be responsible for paying all additional charges for customs clearance. BLINDED BY COLOR PROJECT is unable to estimate international tax and duties. Please refer to your country's local customs authority website for the latest updates on Value Added Tax (VAT) rates, customs tariffs and other fees.
Refused Shipments:
BLINDED BY COLOR PROJECT will not be responsible for any fees charged by customs or other tax authorities. If you refuse any shipments from BLINDED BY COLOR PROJECT, you remain responsible for all original shipping charges, duties, taxes, customs incurred on the package (original and return shipments) and the cost of returning the package.
Order Fulfillment:
Orders are processed pending product availability. Orders will generally be fulfilled within 48 hours of receipt. For orders placed on weekends or holidays, orders will begin processing on the next business day. All items are shipped from New York City.
All orders will receive a tracking number upon shipment of package(s) by email provided in checkout process. Please review your shipping and billing address for accurate fulfillment, as BLINDED BY COLOR PROJECT is unable to reroute packages.
Return Policy:
We are happy to accept returns (except items marked “Sale items” or discounted orders when using special codes) that are returned in perfect condition with original tags; unworn, unaltered, and unwashed within 10 days of receiving your order. All Sales items are FINAL SALE, and they cannot be exchanged or refunded.
How to request a return
Please request authorization to make a return within 5 days of receiving your order, email us with your order number and the items you wish to return. BLINDED BY COLOR PROJECT endeavors to respond to return requests within one to two business day.
Returns must be postmarked within 5 days of receipt of authorization and label. Please note, there will be a $10 return fee
Shipping costs are non-refundable. Please make note of your tracking number. BLINDED BY COLOR PROJECT cannot be held responsible for return packages lost, stolen or damaged in transit.
Exchange Policy
To keep everyone safe, amid COVID-19, BLINDED BY COLOR PROJECT does not accepts items for exchange, If you have any questions before purchasing, we are here to help! email
Refunds
Once we receive your returned merchandise and confirm that its condition is acceptable (e.g., unworn, unaltered, with original tags, packaging, etc.), then we will credit your refund to the purchaser's original credit card or gift card, as appropriate. You will receive an e-mail confirming when the refund is issued. We can refund your order to online store credit, but you must contact customer service or include a note in your package if you wish to receive store credit instead of a refund.
Please allow up to 2 weeks for your refund to be processed and up to 2 billing cycles for the return to appear on your credit card statement. Please note original shipping costs are NON-REFUNDABLE. Unfortunately on international sales, customs duties and sales taxes are non-refundable, however, you may be able to recover these fees by contacting your local customs bureau.
Rules and Restrictions
All returns must be authorized by BLINDED BY COLOR PROJECT. We reserve the right to reject all returns that do not comply with our return policy.
Payment Methods
We accept Visa, MasterCard, American Express, Discover, BLINDED BY COLOR PROJECT gift cards, and store credit.
Redeeming Promotion and Discount Codes
You may redeem your store credit code or discount code by entering the code at checkout. Any remaining balance will be available for a future purchase.
All terms, conditions and policies, including our returns policy, still apply to orders in which a discount code have been applied. In case of a return, only the amount charged to a credit card or gift card are refundable, we cannot refund the discounted amount.
Gift Cards
BLINDED BY COLOR PROJECT gift cards are available for purchase in fixed amounts starting from $25. Please contact customer service if you wish to purchase a gift card in an amount that is not listed. Your gift card is available immediately upon purchase, please check your email for instructions to view, email and redeem.
You may redeem your gift card by entering your gift code at checkout. Any remaining amount on the gift card can be used for future purchases.
Gift Card Policies
Gift credit is redeemable by bearer for merchandise only and may not be redeemed for cash. Purchases will be deducted from the gift credit until the balance reaches zero. BLINDED BY COLOR PROJECT does not accept responsibility for lost, stolen, or unauthorized use of gift credit. To verify your remaining balance or for more information, please contact customer service by email fehbeu@nfiwer.com
Gift cards are not returnable. If you return any item from an order in which partial or full payment was made using a gift credit, you will receive your refund in the form of a gift card or store credit.
PRODUCT INFORMATION
Pricing:
We work hard to maintain accurate pricing on our website, however errors may occasionally occur. In that situation, you will have the option of either canceling that item, or confirming your purchase of the item at the correct price. You agree that the risk of loss or damage to products you order from us passes to you on delivery of the products, but title passes once we have received payment in full from you or your authorized agent for the products.
Care and Fit:
BLINDED BY COLOR PROJECT CAFTANS are one size fits all. Each Caftan style page provides details such as model height and a link to our FIT GUIDE. If any additional questions arise, please do not hesitate to contact us for assistance.
Due to the handmade and natural dye process slight differences in color or texture are expected and celebrated.
Handle with care, mend when torn, love it forever. To learn more about elongating the life and best care of your Caftans, click here.